Returns

Can I return my jewellery?

Eligible online purchases may be returned in accordance with our Returns Policy and applicable UK consumer law. Items should be unused, in their original condition and returned with their original packaging where possible.

How long do I have to request a return?

For eligible online orders, you generally have 30 days from the day after receiving your goods to notify us that you wish to return your order. Additional return arrangements may apply, as set out in our Returns Policy.

Can I return earrings?

Certain earrings may be excluded from return where they are supplied in a sealed package for health protection or hygiene reasons and that seal has been removed, broken or damaged.  Your statutory rights remain unaffected.

How do I request a return?

Please contact our customer care team with your order number and the item you wish to return. We will explain the return process and provide the relevant instructions.

When will I receive my refund?

Once a return or cancellation has been processed, refunds will be made in accordance with our Returns Policy and applicable consumer law. Your bank or payment provider may require additional time for the funds to appear.

What if my jewellery is faulty or I receive the wrong item?

We are sorry if something isn't right. Please contact us with your order number and photographs, where relevant. We will assess the issue and explain the appropriate remedy under our Returns Policy and your statutory rights.