Shipping

Where do you deliver?

Toshani London currently focuses on serving customers in the United Kingdom.

How long will my order take to arrive?

Delivery times depend on the product, order processing and the delivery service selected. Your estimated delivery timeframe will be communicated through the relevant shipping information and dispatch confirmation.

How much does delivery cost?

Available delivery services and their charges will be displayed at checkout. Any free-delivery promotion will be subject to the terms stated in the offer.

Will I receive tracking information?

Where tracking is available, we will provide the relevant tracking details after your order has been dispatched.

What if my parcel is delayed or appears to be lost?

If your parcel has not arrived within the estimated delivery timeframe, please contact us with your order number. We will help you check its status with the delivery provider.

What should I do if my parcel arrives damaged?

Please contact us as soon as possible, ideally within 48 hours of delivery, with your order number and clear photographs of the packaging and item. We will review the issue and advise you on the next steps. This request does not limit your statutory rights.